Payment Policy
At Grace New York, we want paying for your order to feel simple and worry free. Our checkout process is designed to be secure and easy to use, so you can focus on choosing the pieces that will make your home feel just right.
We accept a range of reliable payment options, including:
- Visa
- Mastercard
- Maestro
- American Express
- Apple Pay
- Google Pay
- Shop Pay
All transactions are processed in USD. The full amount will be charged once your order has been placed. In some situations, your bank may temporarily place a small authorization hold before completing the payment. This is a normal part of the payment process.
Keeping your information safe is very important to us. Every payment is protected using secure SSL encryption, and we partner only with trusted payment providers. Your card details are never stored on our systems. Payments are handled securely between you and your financial provider.
If you experience any issues while completing your payment, please check that your information matches the details registered with your bank. If the problem continues, feel free to contact us at info@grace-newyork.com and our support team will gladly assist you.
For the safety of our customers, we also monitor transactions for unusual activity. If a payment appears irregular, we may contact you to verify certain details before your order is shipped.
When you shop with Grace New York, you can feel confident that every step of the payment process is handled with care and security.
Business address:
Avenida de España 3, 29692, San Luis de Sabinillas, Málaga, Spain
Warehouse address:
3065 Allison Meadow Rd, Chico, CA 95973, United States
Email:
info@grace-newyork.com
Phone:
+1 201 987 7468
Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM
Saturday to Sunday: 10:00 AM – 4:00 PM
(All times are based on EST — Eastern Standard Time)
Average response time: within 12 hours