Privacy Policy
At Grace New York, respecting your privacy is an important part of how we serve our customers. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure when you visit our website, place an order, or contact our support team. By using our website, you agree to the practices described below. If you do not agree with this policy, please discontinue use of the website.
Who We Are
Company name: Grace New York
Address: Avenida de España 3, 29692, San Luis de Sabinillas, Málaga, Spain
Email: info@grace-newyork.com
For design inspiration, styling ideas, and updates on new collections, you can also follow our Instagram page.
Data We Collect
When you interact with our website, certain information may be collected.
- Technical data such as your IP address, browser type, and time zone
- Personal information provided during checkout including your name, email address, phone number, shipping address, and payment information
- Information shared when you contact us, such as customer support messages or service requests
How We Use Your Data
The information we collect helps us provide a smooth and secure shopping experience. Your data may be used to:
- Process and deliver your orders
- Provide customer service and support
- Protect our website and detect potential fraud
- Improve and personalize your shopping experience
- Send updates or promotional messages if you have chosen to receive them
Sharing Your Data
To operate our store efficiently, some information may be shared with trusted partners.
These partners may include:
- Payment processing providers
- Shipping and courier services
- Technical and marketing platforms such as Shopify
Your personal information is never sold or rented to third parties.
Cookies
Our website uses cookies to improve functionality and enhance your experience.
Cookies help us:
- Remember your preferences while browsing
- Improve the performance and usability of the website
- Provide relevant content based on your interests
You can adjust cookie settings in your browser at any time. Please note that disabling cookies may affect certain features of the website.
Your Rights
Depending on your location and applicable data protection laws, you may have the right to:
- Access the personal information we hold about you
- Request corrections or deletion of your data
- Restrict how your information is used
- Request a copy of your data in portable form
- Withdraw your consent to marketing communications at any time
If you would like to exercise any of these rights, please contact us at info@grace-newyork.com.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If such data is discovered, it will be removed as soon as possible.
International Data Transfers
If you are located outside of the United States, please be aware that some of your personal information may be processed or stored in the US.
This may occur when working with trusted partners such as payment processors, technology platforms, or shipping providers. Whenever data is transferred internationally, we take steps to ensure it is handled securely and in line with applicable data protection standards.
Data Security and Retention
Protecting your information is a priority for us. Personal data is stored only for as long as necessary to:
- Provide our services
- Comply with legal requirements
- Resolve disputes or enforce agreements
We use appropriate security measures to safeguard your information against unauthorized access or misuse.
Updates to This Policy
From time to time, this Privacy Policy may be updated to reflect changes in our services or legal obligations. The most recent version will always be available on the Grace New York website.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Company name: Grace New York
Address: Avenida de España 3, 29692, San Luis de Sabinillas, Málaga, Spain
Email: info@grace-newyork.com
You are also welcome to follow our Instagram page for interior inspiration and updates from Grace New York.
We appreciate the trust you place in Grace New York and remain committed to protecting your privacy while providing a smooth and reliable shopping experience.
Business address:
Avenida de España 3, 29692, San Luis de Sabinillas, Málaga, Spain
Warehouse address:
3065 Allison Meadow Rd, Chico, CA 95973, United States
Email:
info@grace-newyork.com
Phone:
+1 201 987 7468
Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM
Saturday to Sunday: 10:00 AM – 4:00 PM
(All times are based on EST — Eastern Standard Time)
Average response time: within 12 hours